Honest and hardworking. A person who doesn't disappoint on meeting timelines.
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Experience
Samasource Kenya Ltd
Oct 2018 – Present
Nairobi, Kenya
Quality Analyst
Analyze agents’ work output against guidelines/standards and provide feedback
- Identify the agents’ strengths and Weaknesses
- Provide feedback to Team Leaders on identified areas that individual team members need to improve for coaching.
Compile and send daily, weekly, and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders.
Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.
Collaborate with Operations to ensure that best standards are revised and updated where need be.
Provide feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher training.
Keep an up-to-date record of individual agents' quality performance for use in performance reviews
Participate in team briefings to provide the QA objective and also sit in calibration sessions.
My high level of experience in data analysis and clean-up annotation, and AI as a whole makes me a preferable candidate for your job with 100% job completion and timely delivery of the work given to me.
My digital literacy is top-notch, hence I will be able able to deliver as per your requirements.
I possess strict adherence to confidential standards as per the client's requirements.
