I have over a decade banking experience which encompasses Customer Support, Sales and Marketing, Teller, Admin Assistant,Virtually Product Champion I.e Debit and Credit issuance, Digital banking apps installation and management. Hire me to discover more about my potential and efficiency.
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Experience
Access Bank Plc
Jun 2012 – Present
Nasarawa State, Nigeria
Support Staff
CUSTOMER SERVICE REPRESENTATIVE:
Receives and respond to all customer complaint, inquiry and provide resolution and feedback as required.
Receives and respond to all internal and external memo's.
Attend to walk-in customer for request on account update, statement of account printing, dispute resolutions on virtual product upon occurrence.
Request and issuance of debit,credit card to customer.
Cross selling of banks product to walk-in customers upon visit to increase sales and turn over.
Escalations of complaints/Logging on CRM 365.