Shakiera Osbourne, Certified Customer Service Representative with Over 8 years Experience in the field and in Hospitality. Vibrant, Dedicated, Resourceful!

SpringBoard Promotions

Jun 2016 – Present

Portmore, St. Catherine

Sales Promoter/TL - Part Time

• Assisting colleagues with product promotion to meet emerging trends and boost sales. Providing input on promotional activities. • Referring customers to various products during promotional activities. • Setting up stations for presentations, sampling. • Greeting clients warmly. Answering customer calls, Messages and social media requests promptly. • Providing training and assistance to trainees during intake periods.

Catherine's Peak Bottling Company Ltd

Mar 2019 – Jun 2021

Kingston Jamaica

Customer Service Rep/ Relief Cashier

Answering customer questions via Email, calls, social media. Working Remotely and In- Office to assist custimers with orders and complaints. Boosting Sales via various communication medium , including inbound and outbound calls. Scheduling Water cooler Servicing for our clients Working on company database to retain customer data. Perform Cashier duties (point of sale, cash , invoices, settlement sheets). Preparing files for meetings.

ACS A Xerox Cmpany (e-services intl)

Oct 2011 – Sep 2015

Portmore St. Catherine

Customer Service Agent

• Worked with Amazon and Audible US and UK respectively, assisting Customers of all age groups with purchases, deliveries and technical issues via Chat, Email and Phone correspondence. • Answered customer telephone calls promptly to avoid on-hold wait times. • Suggested new procedure to persuade cancelling customers to stay with the company, resulting in 95% decrease in cancellations. • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. • Leveraged sales expertise to promote Company Service and capitalize on upsell opportunities. Cultivated customer loyalty, promoted repeat customers and improved sales. • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. • Production Floor Support to New Trainees during intake periods.

Shakiera Osbourne

Certified Customer Service Representative with Over 8 years Experience in the field and in Hospitality. Vibrant, Dedicated, Resourceful!

Skills