Sherie Fauvor, Customer Service/Administrative Assistant/Customer Support

About

I am a graduate of North Dakota State University with a degree in History and Public History. I have worked in public relations, customer service, sales, and human resources. My strong networking and relationship management skills have resulted in an expanded customer base.

Experience

Smart Financial

Dec 2022 – Present

North Dakota

Assistant Store Manager

Act as a role model by promoting a positive attitude and motivating Retail Sales Lending Associates/Pawnbrokers to excel in their immediate job responsibilities. Provide enthusiastic and excellent customer service to meet the needs of customers who are buying, selling merchandise, and/or obtaining a loan. Assist in ensuring the overall financial performance and efficient operations of the store while striving to achieve both store-specific and company-wide goals. Establish asset protection measures through effective inventory control, proper safety procedures, accurate documentation, and securing customer loans. Network with individuals and organizations in the local community to cultivate relationships that build and expand our customer base, as well as support our recruitment efforts. Enthusiastically providing excellent customer service by engaging customers promptly by greeting them in a friendly and professional manner, identifying their needs and circumstances to create a positive and memorable customer experience. Purchasing merchandise from customers, setting up loans, and providing the best financial solution for their needs. Perform general cleaning duties and merchandise displays neatly. Collaborate with team members and communicate clearly to the store management team. Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data.

North Dakota State University Student

Aug 2022 – Dec 2022

North Dakota

Student/Public Relations Coordinator

Create social media content. engage with people and create authentic conversations on social media via different channels (news, publications, email, phone, social media) Grow social media presence and following on Instagram, Facebook. Coordinate public relations team in leading media presence.

Clay County Heritage and Cultural Society

Aug 2021 – Dec 2022

North Dakota

Museum Visitor Services Associate

Facilitate admission sales (Square tablet-based point of sale system) Facilitate sales in the Heritage Gift Shop (Computer based point of sale system). Answer basic guest questions about the Monogamist Viking Ship, the Hopperstad Stave Church Replica, temporary exhibits, and upcoming events at the museum. Answer the phone in the Heritage Gift Shop. Serve as a historical site tour guide for the Hoppers tad Stave Church Replica, with group tours at the top of the hour. Do basic cleaning of museum space; dusting, vacuuming, removing trash.

Courtyard Healthcare Center

Oct 2018 – Jul 2021

North Dakota

Certified Nursing Assistant

Assist with daily living activities. Deliver meals to patients, turning and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals. Help patients with personal hygiene. Provide patients with bedpans, help with baths, shampoos and showers. Provide adjunct care for the patient, including ice packs, non-sterile dressings and therapeutic baths. Check vital signs and record daily information in the patient’s chart. Assist the nurses and other staff as needed. Adhere to professional standards, follow policies and procedures and abide by federal, state and local requirements, as well as Joint Commission standards.

Tiny Tresure's Preschool

Oct 1997 – Sep 2018

California

Human Resources Manager/Recruiter

Manage growth and achieve business goals. Oversee hiring and training of twelve employees and performance. Continually recruit, hire and train new staff to grow the team size and ensure employee retention. Manage budgets and revenues efficiently. Spearhead policies and directional growth. Plan both long- and short-range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy. Meet the emotional, social, physical and cognitive needs of each child. Talent Acquisition/Recruiting. Encourage assistants to contribute to curriculum planning. Coordinate field trips. Prepare monthly plan charts. Complete bi-annual assessment of children's development. Report progress of children to parents in bi- annual reports and through parent-teacher conferences. Maintain daily open communication with parents. Keep reports: Accident reports; Maintain anecdotal records; Maintain confidentiality; Report any suspect abuse. Arrange a classroom environment in accordance to program goals and philosophy. Maintain a safe and healthy environment: Inspect and replace damaged or lost materials. Business and administration management: Attend in service and staff meetings; Supervise assistants, aides and volunteers in the classroom. Keep all appropriate records such as child records, attendance and time sheets. Meet all applicable licensing regulations. Payroll. Daily operations of care and education for children ages infant through school age. Advertising, enrollment services during 20 years of business operations.

Education

North Dakota State University

Aug 2021 – Dec 2022

Bachelor's Degree, History & Public History

Solano Community College

Jun 2019 – May 2021

Associate's Degree, Biomedical Sciences & General Science

Sherie Fauvor

Customer Service/Administrative Assistant/Customer Support

Skills

Languages