Thabiso Ntshangase, Customer Support

About

Understanding that customer experience is the backbone of any business, I ensure that I am as informed as possible about the company I employed by- its products & services, to be able to be as reliable as possible to clients. 5 years experience of being in the forefront of the business, providing professional customer support.

Experience

Benjamin Investment Group

Jan 2021 – Present

South Africa

Customer Support Team Leader

Added Responsibilities: • Email marketing through Mailchimp, • Distributing leads to fellow colleagues • Handling payments through Payfast • Creating discount coupons, editing the company's website when needed and other website-related functions. • Overolooking responsibilities of fellow customer support representatives • Creating sponsored ads • Platform to raise and implement what I think would be best for the company's growth and stability. • Troubleshooting client's problems.

Benjamin Investment Group

Sep 2017 – Dec 2020

South Africa

Customer Support Representative

• Giving necessary training for clients to understand what the company‘s services • Giving clients orientation/training on the software programs that were necessary for them to understand which are complex and can be confusing when not explained. • I gave assistance by mediating processes between clients and affiliated financial institutions regarding client concerns such as their deposits, withdrawals, any problems with their softwares, etc. • Creating marketing content including digital posters, website updating, etc. Courtesy calls to clients to keep their satisfaction • Cold-calling to prospects • Responsible for managing a Telegram channel with +2500 members and other groups.

Education

Sarel Cilliers High School

Jan 2011 – Jan 2016

Thabiso Ntshangase

Customer Support

Skills

Languages