I am a General Virtual Assistant with over 4 years in the administrative support space and possess a Virtual Assistant Certificate. I am dedicated to providing quality care for ultimate customer satisfaction and supporting your businesses as you focus on building it.
I am a self-motivated individual with excellent organizational skills, detail oriented, and experienced in properly provide remote administrative support.
Allow me to be your extra pair of hands and together we shall grow your business to greater heights.
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Experience
Trance Marketing Hub Limited
Jan 2023 – Present
remote
Virtual Administrative Assistant
• Managed email campaigns and text message communication, effectively engaging
with clients and prospects, and maintaining a high level of customer satisfaction.
• On boarded agents using detailed checklists, ensuring a seamless transition and
adherence to company policies and procedures
• Handled community management on Facebook Group, fostering an interactive and
supportive environment while promptly addressing inquiries and concerns.
• Performed accurate and complete data entry and maintenance tasks for various
databases and systems.
• Managed and organized files, records, and documents to ensure accessibility and upto-date information. Both digital and hard copy files and records.
• Prepared and edited documents, including correspondence, reports, and
presentations.
• Assisted with project management tasks, including research and coordination.
• Monitored and managed email correspondence.
• Implemented a customer feedback system that proactively resolves customerissues
before they become complaints
• Tracked agent progress using Trello, providing regular updates to the management
team and ensuring tasks were completed within set deadlines.
• Responded to emails, phone calls, and inquiries promptly and professionally
Anvil Shield Holdings Limited
Jul 2022 – Dec 2022
Risk and Compliance Officer
Developed a strong working knowledge of local laws and regulations to ensure
compliance and reduce risk
• Developed and implemented a risk management plan to mitigate potential risks and
ensure compliance
• Evaluated credit risk and loan applications to ensure compliance with established
policies and procedures
• Produce information by transcribing, formatting, inputting, editing, retrieving,
copying, and transmitting text, data, and graphics; and revising all company
• Creating weekly and monthly calendars to be distributed on multiple Channels
• Created and maintained a comprehensive database, organizing crucial information for
easy access and retrieval, resulting in improved efficiency and data accuracy.
• Posted announcements and shared relevant information across various platforms,
including social media and company websites, to keep stakeholders informed and
engaged.
• Promoted services and conducted outreach to mentees and low producers, resulting
in increased engagement and boosted productivity.
• Developed and maintained customer service policies and procedures to ensure
adherence to company standards
