Xenia Ilo, Human Resource Professional. MBA (In View) PHRi, McKinsey Forward Tutee, CIM, NIPR, NIM

About

I am a results-oriented Human Resource Professional with seasoned progressive experience in human resources management and diverse administrative roles in the Tech/Fin-Tech space. With a strong track record of excellent strategic and operational management, I can be relied upon to optimize your People Assets, by helping your organization build solid, sustainable and employee-friendly processes, practices and environment.

Experience

Egole Pay Limited

Mar 2021 – Present

Lagos, Nigeria

PEOPLE EXPERIENCE MANAGER

Task: 1) Develop and execute HR policies, strategies and initiatives that align with the organization's objectives, and the FinTech Industry 2) Coordinate all aspects of recruitment process: pre interview, interview, selection, onboarding, separation, staff training, policy development, process manual development, policy implementation and remuneration strategy 3) Oversee smooth employee terminations by coordinating paperwork and conducting the exit interviews 4) Promote employee engagement and retention through special events and recognition programs 5) Oversee and manage a performance appraisal system that drives high performance environment including developing and setting KPIs and performance monitoring structures that aligns with the Company goals 6) Develop service procedures, policies and standards that ensures that customer needs are identified and met at an optimized turn-around time, and supervise the overall activities of the Customer Experience Department 7) Coordinate swift responses to employee relations issues like harassment allegations and interpersonal conflicts 8) Develop and implement standard administrative operations, maintain the day-to-day administration of the office, and manage outsourcing providers 9) Identify training needs, enroll team members on trainings as informed by identified gaps, monitor training progress, and drive performance of all teams 10) Enroll all staff on the HR cloud-based software, prepare monthly payroll, ensure accurate data entry on the HR Software (Staff Planet), and oversee benefit and compensation plans to ensure cost efficiencies and attractiveness to retain top talents 11) Stay abreast of industry practices and tools to improve the HR and Admin operations, and ensure regulatory and internal compliance across all spectrums of people experience management 12) Ensure full compliance to PCIDSS Standard requirements in all service delivery

Courteville Business Solutions PLC

Aug 2020 – Mar 2021

Lagos, Nigeria

HUMAN RESOURCE & ADMINISTRATIVE OFFICER

Task: 1) Spearheaded the recruitment and induction procedures, including scheduling Interviews and following up on candidates' responses 2) Performed background checks on new recruits and reviewed references 3) Maintained all recruitment documentation, including interview notes, offer letters, new-hire personnel files, and ensured accurate and current employment records for all positions and team members 4) Addressed employee inquiries and escalated employee relations and legal issues as appropriate 5) Coordinated in-house training activities and tracked training sessions 6) Provided advice and assistance on performance management and employee relations 7) Updated monthly payroll on the HRIS platform 8) Ensured adherence to QMS and ISMS Standard requirements in all service delivery

Courteville Business Solutions PLC

Apr 2019 – Aug 2020

Lagos, Nigeria

BUSINESS STRATEGIST AND INVESTOR RELATIONS OFFICER

Task: 1) Undertook market research on economy wide business processes 2) Prepared daily and weekly stock report position 3) Updated the organization's website with daily stock price. 4) Created daily engaging contents and ensured vibrant Investors' Relations Column on the company's website 5) Scanned local newspapers daily to identify possible business prospects 6) Spearheaded the copywriting, management, and update of the organization's website and Social Media pages 7) Conducted successful Strategy Review, Budget, and Business Review Sessions 8) Ensured adherence to expectations of the organization as stipulated in the various ISMS and QMS policies/procedures 9) Prepared Quality Assurance Reports 10) Managed the organization's Magazine Publication (Courteville Times) 11) Designed and created graphics for print and digital marketing campaigns 12) Collaborated with business unit leaders on annual new initiatives to reach new markets and expand market reach and brand awareness 13) Prepared and shared daily, weekly, and monthly reports and various ad-hoc reports concerning data findings with management 14) Analyzed business processes and created and recommended future work process maps and business models to increase productivity and efficiency Achievements: a) Increased readership and visibility of the organization's publication (Courteville Times) by 15% b) Revamped the organization's social media accounts, improving user engagement by over 60% on Facebook and Twitter c) Achieved a 30% saving on the organization's outgoings by reworking the budget template and ensuring a successful budget review session d) Initiated a strategy that led 3 cross-functional teams to 25% efficiency improvement and N9.2M cost savings.

ACCESS BANK LAGOS CITY MARATHON OFFICE

Jan 2018 – Feb 2019

Lagos, Nigeria

HUMAN RESOURCE MANAGER

Task: 1) Wrote and developed job descriptions, posted job ads, and managed the hiring process 2) Created and implemented effective onboarding plans 3) Developed training and development programs 4) Assisted in performance management processes 5) Handled staff welfare and administration-centred activities 6) Managed grievances and implemented disciplinary procedures 7) Prepared staff handbooks, administered payroll, and maintained employee records according to policy and legal requirements Achievements: a) Successfully interviewed, hired, and trained 20 administrative staff within a tight deadline. b) Initiated and implemented a compensation policy, increasing employee retention by 40%. c) Increased HR department efficiency by implementing electronic signatures and document imaging functions. d) Spearheaded the logistics segment of the company's annual Access Bank Lagos City Marathon Event (2018) including making provision for flights, accommodations, and itineraries for more than 100 athletes and over 1000 attendees

GOCOM SYNERGY & INVESTMENT LTD

Aug 2017 – Dec 2017

Anambra, Nigeria

PUBLIC RELATIONS OFFICER

Task: 1) Planned publicity strategies and campaigns 2) Responded to enquiries from the public 3) Liaised with clients and managerial staff about budgets, timescales, and objectives 4) Prepared and edited organizational publications, such as employee newsletters and stockholders' reports, for internal and external audiences. 5) Updated and maintained content posted on web. 6) Established and maintained cooperative relationships with representatives of community, consumer, employee, and public interest groups. 7) Conferred with other managers to identify trends or key group interests and to provide advice on business decisions. Achievements a) Managed multiple PR and marketing annual budgets ranging from N500,000 to N2,000,000 b) Led a project team in designing and implementing a comprehensive social media relations strategy for the organization - grew Facebook fan base from 0 to 8,000 in 4 months.

Education

NEXFORD UNIVERSITY - Washington DC In-View

Jan 2022 – Present

MBA, Business in the Global World

NNAMDI AZIKIWE UNIVERSITY - Awka, Anambra, Nigeria

Nov 2013 – Jun 2017

BSC, MASS COMMUNICATION

Xenia Ilo

Human Resource Professional. MBA (In View) PHRi, McKinsey Forward Tutee, CIM, NIPR, NIM

Skills

Languages