BPOsolutions.info

We are looking for a Manager of Workforce Management A critical role responsible for managing all facets of contact center operations such as forecasting scheduling monitoring call volumes and other operational activities while adjusting resources to meet business objectives This manager will provide daily guidance to teams that will analyze call volume history by tracking and trending Phone Channel metrics Email Social Media and backend support to ensure proper planning accurate requirements

We are looking for an experienced VendorProgram Manager to organize and coordinate programs You will provide strategic guidance to teams and project managers in ways that promote the companys culture You will also oversee the progress of operations The ideal candidate will be an excellent leader that will have experience in managing staff of different disciplines to produce results in a timely manner They will also be able to develop efficient strategies and tactics The goal is to ensure that

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical building testing and deployment tasks of our software products features Responsibilities Define configuration specifications and business analysis requirements Perform quality assurance Define reporting and alerting requirements Own and develop relationship with partners working with them to