Edi Order Fulfillment and Supply chain Logistic

Contact:- +918447719449 My name is Dwarika sharma and I am from india. I have graduated from indira gandhi national open University, in Commerce specialization. I choosed that field of study because I’ve always been interested in Ecommerce Industr Now I am well experienced and professional in Ecommerce Operation having 7+ years of experience in my current company as a Senior Edi order fulfillment specialist.Performed order processing of USA or Canada customer through SAGE300 ERP & True Commerce Handling b2b portals such as amazon.com, Target, Walmart, Overstock, Houzz, Kohls. Inventory confirmation from warehouse and backorder processing effective timely manner Setting up customers with automatic orders to avoid late missing incomplete or forgotten orders Collecting customer information including payment options and recording the same for future reference Handing customer complaints and questions regarding problems with orders Placing calls to previous customers for placing orders recently to determine if there is something that could be done to regain their business again Update and provide tracking to customer within specific time period. EDI Professional with more than 2 years of experience of segment documents (850,855, 856,856) 3PL Documents (940 and 945) and routing transaction Proficient in at True Commerce EDI Tools Integrated X12 documents into Sage300 & Pronto X1 as Well. Plan & monitor with staff to ensure the proper movement of materials in the distribution & fulfillment department. Ensuring everyone is actively working toward established milestones and KPI's Plan & schedule out of stock inventories and reallocated with in distribution centre across North America. Lead internal efforts to measure and improve the quality of the customer experience by increasing warehouse and logistics accuracy and reliability; investigate and resolve on going inquiries. Create a proactive approach to labour planning, which includes analysis of historical volumes andprojected demand, rigorous productivity tracking, and output standards for every distribution process.Managerial assignments in Order Processing preferably in the Ecommerce Industry Experienced EDI professional who is highly organized and thorough In all phases of project development. Proven commitment to Customer service, strong analytical skills, likes taking initiative and Responsibility, and adapts to challenging business environments effectively. Dynamic professional with a wide experience of working in Order Processing in the E commerce Industry. Deft at working on b2b portals like Amazon, Amazon VC, Houzz, JC Penny, Lowes, Macy, Vir Venture, Target, Walmart, Homedepot, Ebay, Best Buy, Bed Bathe, Wayfair, Cymax, Kohls, Houzz, Macy, Netshop, Overstock and other etc. Competent at obtaining and entering orders in a professional manner, identifying and flagging problems in orders and taking rectification measures. Demonstrated ability to follow- up on filled orders and address customers' concerns. Excellent people skills with both customers and coworkers with the capability of working independently or with a group of people toward a common goal. I have worked for multiple local and remote companies, and I have participated in different projects as a team. I consider myself to be an innovative and hard-working individual who can achieve anything. I am always exploring new skills and ready for any challenge. Yeah, that’s all who I am. Thank you!