Project Management

🧠 Business Consulting Project – Strategic Operations & Digital Growth As a Business Consultant, I worked with a medium-sized professional services firm aiming to modernize its internal operations and improve client delivery standards. The project’s focus was on strategic planning, workflow automation, and scalable digital tools — all aligned to long-term growth and client satisfaction. 🎯 Project Scope: Evaluate the company’s current operations, tools, and resource allocation Identify performance bottlenecks in service delivery and team collaboration Recommend and implement cloud-based solutions for productivity Define KPIs, reporting dashboards, and a continuous improvement loop 👥 Audience & Stakeholders: Senior management (CEO, COO, Department Heads) Operations, Finance, and Client Delivery Teams Internal IT Support & External Software Vendors 🔧 Solutions Delivered: Created a strategic operations roadmap for 6–12 months with key milestones Introduced cloud collaboration tools (Google Workspace, Trello, Slack) Designed custom templates and automation workflows for client onboarding Facilitated change management workshops to ensure smooth tool adoption Developed real-time KPI dashboards for team leads and executives 💼 Technologies Used: Google Workspace (Docs, Sheets, Forms, Drive) Trello, Slack, Zoom, Asana Microsoft Excel (Dashboard Reporting) Custom forms for automated client intake and service requests 🧩 Consulting Methodology: Discovery & Research: Interviews, audits, surveys, and benchmark analysis Strategic Alignment: Mapping business goals to operational needs Solution Implementation: Agile rollout of tools, systems, and training Monitoring: Weekly reporting, feedback loops, and continuous improvement 📈 Key Results: Reduced manual task load by 50% Cut client onboarding time from 5 days to 2 days Increased internal collaboration and reduced errors in cross-team work Positioned the firm for digital scaling in new service areas