Salesforce with Twilio Integration and IVR in Salesforce

Problem Statement: IVR in Salesforce, which allows the caller to gain information about courses happening around them, they can also connect with local volunteers and national team to know more about the courses and events. Solution: We used Twilio and Python to provide a robust solution for IVR of Non-Profit Organization. We used Python as a middleware in between Salesforce and Twilio, Python is acting as a caching server with MySQL as Database and SalesforceBulkify as a great helper, it handles all the calls of IVR, provide course details, events dates, and connecting caller with the local team volunteers or national team. All the call logs are updated frequently in Salesforce and Non-Profit Organization's center admin can view all the calls and listen to any call from a Force.com site that we created for Admins of a center. Also, all the new calls are stored as a lead in Salesforce along with the call details and recordings.