![This is the second case study of a shipment management platform focused on the quoting tool, shipment tracking tool, and standalone pickup scheduler.
TASKS AND DELIVERABLES
• Expert interviews and requirement collecting
• Definition of proto personas
• Definition of critical events
• User journeys and user flows
• Wireframing and prototyping
• Evaluative data collecting through analytics, polls, and user interviews
• Modular design system and UI handoff to development
• Digital illustrations]()
This is the second case study of a shipment management platform focused on the quoting tool, shipment tracking tool, and standalone pickup scheduler.
TASKS AND DELIVERABLES
• Expert interviews and requirement collecting
• Definition of proto personas
• Definition of critical events
• User journeys and user flows
• Wireframing and prototyping
• Evaluative data collecting through analytics, polls, and user interviews
• Modular design system and UI handoff to development
• Digital illustrations ![Quote tool: Part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments.]()
Quote tool: Part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments. ![Quote tool: Part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments.]()
Quote tool: Part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments. ![Shipment tracking tool: part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments.]()
Shipment tracking tool: part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments. ![Shipment tracking tool: part of the digital suite for prepping, managing, and tracking bot international and domestic (USA) shipments.]()
Shipment tracking tool: part of the digital suite for prepping, managing, and tracking bot international and domestic (USA) shipments. ![Standalone pickup scheduler: Part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments.]()
Standalone pickup scheduler: Part of the digital suite for prepping, managing, and tracking both international and domestic (USA) shipments. ![Personas: a couple of personas were created to cover specific target types of clients.]()
Personas: a couple of personas were created to cover specific target types of clients. ![User journeys and flows: created to map the whole user experience throughout the digital suite and even some touchpoints outside.]()
User journeys and flows: created to map the whole user experience throughout the digital suite and even some touchpoints outside. ![Analytics: snaps from Heap analytics and Hotjar tracking of performance and user behavior post-launch.]()
Analytics: snaps from Heap analytics and Hotjar tracking of performance and user behavior post-launch. This is the second case study of a shipment management platform focused on the quoting tool, shipment tracking tool, and standalone pickup scheduler.
TASKS AND DELIVERABLES
• Expert interviews and requirement collecting
• Definition of proto personas
• Definition of critical events
• User journeys and user flows
• Wireframing and prototyping
• Evaluative data collecting through analytics, polls, and user interviews
• Modular design system and UI handoff to development
• Digital illustrations
• Scrum agile
Published:November 7, 2022
