Source to Precure

Key responsibilities • Leading the team for service deliveries to 70+ group companies of service request, incident management • Leading and managing the global ERP implementation project in (Bangladesh, Pakistan, Denmark, Serbia, Norway, & Sweden) • Leading a process improvement function for continuous improvement to support the goal of “To be a better faster and cheaper service provider” • Ensuring effective team management, engagement and utilization, mentoring and training of 15 team members • Global customer management for 70+ Telenor group Companies across the globe to deliver the solutions • Management of global operational process design, quality standard, global rules and global SOP as per the standards of ISO 9001 • Verification and Pre-Registration of foreign Invoices • Working on CITRIX, Janus and ORACLE-ERP Financials • Taking Improvement Initiatives for efficient and effective processes • Drafting process reports and working on dashboards reflecting team performance and evaluation against Key Performance Indicators (KPI)s • Achieve Daily Operational task with using the skills of Team Management • Monthly period end closing and reporting • Preparing AP & GL Reconciliation. • Working on Monthly closing Reports Preparing Analysis (Aging, Payment Failure, Credit Invoices ) • Working on SERVICE NOW tool to support customer and achieve NPS.