I provide professional Customer and Administrative Support to help businesses deliver excellent service, stay organised, and operate smoothly. I handle day-to-day tasks, customer inquiries, and back-office admin so you can focus on what matters most—growing your business
I bring a calm, proactive, and solutions-focused approach, ensuring your customers feel supported and your operations stay efficient.
Key Skills:
CUSTOMER SUPPORT SKILLS:
-Handling customer inquiries via email, chat, and phone
-Responding to customer concerns professionally and promptly
-Troubleshooting basic issues and providing accurate information
-Creating support tickets and tracking follow-ups
-Maintaining customer satisfaction and positive relationships
-Managing CRM entries and updating customer records
-Escalating complex issues to the appropriate team
ADMIN SUPPORT SKILLS:
-Email and calendar management
-Appointment scheduling and coordination
-Data entry and data management
-Preparing documents, reports, and summaries
-Creating templates, forms, and tracking sheets
-Organising digital files and folders
-Managing spreadsheets (Google Sheets / Excel)
-Internal communications and team support
*Service offer: $25 per hour*
