Proficient, experienced and highly resourceful Customer service and
experience specialist,Business Development Representative and
Administrative expert with a key focus on excellence in service delivery,
revenue growth as well as client satisfaction and centricity.
With 6years of work experience spanned across different organizations
including multi nationals, I have collaborated with teams to implement
systems that have resulted into excellent customer service with greater
customer experience, value creation, strategic innovations, increased
customer ratings and brand loyalty as well as the delivery of quality and
reliable services.Successfully enhanced customer experiences by
employing service-oriented behaviours, understanding customer desires
and providing customized solutions to build loyalty.This has played a key
role in some of the organizations becoming reputed leaders in creating the
best and most consistent customer experiences.
Served as a sales representative with wide experience in providing quality
prospects to sales teams, identifying outbound leads, sales prospects and
making cold calls to targeted markets while coordinating with the team in
lead generation efforts to qualify prospective customers. In addition, I
possess extensive experience in working remotely for Us And UK clients
achieving the desired CSAT and attaining excellence in offering solutions
to different users on different platforms. Most notably, I have a track record
of ensuring high performance standards are maintained and organizational
objective achieved.
