Ijezie Beyonce - Customer Care Representative.
Hello, I’m Beyonce, a customer care representative with 4 years of experience.
I’m passionate about providing excellent service and support to customers across various channels and industries.
Services Offered:
• Answering customer inquiries and resolving issues via phone, email, chat, or social media. • Providing information, recommendations, and solutions for products or services. • Processing orders, payments, refunds, and exchanges. • Updating customer records and tracking customer feedback. • Escalating complex or technical problems to the appropriate department or partner. • Identifying sales or cross-selling opportunities and generating leads.
Past Experience
Handled an average of 1000 calls per day, achieving a 99% customer satisfaction rate.
Resolved 80% of customer issues within the first contact, reducing the need for callbacks.
Increased sales revenue by 90% by offering additional products or services that matched customer needs.
Skills:
Proficient in Zendesk, Freshdesk, Hubspot, Intercom
Excellent communication and interpersonal skills Knowledgeable about intermediary markets Adaptable and flexible to changing customer demands and expectations Attention to detail and accuracy Collaboration and teamwork
