Communication Skills: Excellent verbal and written communication to clearly and politely interact with customers.
Problem-Solving Ability: Can quickly assess issues and provide appropriate solutions or escalate when necessary.
Product Knowledge: Understands the company’s products or services thoroughly to offer accurate and helpful information.
Empathy and Patience: Listens actively, remains calm under pressure, and shows understanding, especially with upset customers.
Technical Proficiency: Familiar with CRM software, help desk tools, email, live chat, and sometimes phone systems.
Team Collaboration: Works well with colleagues and other departments to ensure customer satisfaction.
Time Management: Handles multiple tasks efficiently and meets response time targets.
Adaptability: Adjusts quickly to new tools, procedures, or customer expectations.
