With over 18 years of experience in the Customer Service and Sales field I have achieved tangible results and cross-team collaboration. Spearheaded a loyalty program that boosted repeat customers by 80%. Has successfully contributed to company profits by improving team efficiency and productivity. Solution-focused Customer Experience Manager dedicated to maintaining satisfaction through fast, knowledgeable assistance. Versed in e-commerce processes and ways to resolve different issues. Proactive and excited to partner with like-minded individuals to achieve goals. Skilled at effective negotiations and up-selling techniques. Utilizes excellent organizational skills to enhance efficiency and lead teams to achieve outstanding sales.