I am a result oriented Customer Service Professional leveraging 14 years of proven success in customer facing environment with an assertive yet rapport-building management style, exhibit an intuitive sense to recognize profit opportunities. Consistently achieve record-high customer contentment rankings, improvements to the bottom line, and turnaround of underperforming operations in fast-paced environments. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Excellent time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate and consolidate tasks, resilient with a high level of personal integrity.
