● Build strong relationships with clients, anticipate their needs, and help them use our products to make their businesses more effective and successful
● Work closely with clients to develop expansion opportunities and referrals
● Help clients use our services efficiently and generate direct results on the performance of their business
● Listen to customer feedback, understand market needs, then effectively work with Design, Product, and Marketing teams to improve product quality
● Live chat with clients to support their real-time inquiries.
● Call customers when needed to solve urgent issues.
● Write product tutorials and solutions so customers can understand how to use our products effectively.
● Train new Customer Success Juniors and Managers
