I handle customer inquiries, issues, and requests through channels such as email, chat, social media, and messaging apps. I provide assistance, answer questions, resolve complaints, and ensure customer satisfaction using written communication instead of phone calls. I have strong written communication skills, problem-solving abilities, empathy, and proficiency in using relevant software and systems for managing customer interactions.
I have experience in Zendesk, Salesforce and other CRM tools and is willing to be trained for additional roles.
Please send in a message for further discussion.
