Proficient in HTML coding/CSS/JAVASCRIPT.
Proficient with Microsoft Word, Excel and PowerPoint.
Thorough understanding of social media and social media analytics.
Knowledge of SEO techniques.
Skilled in website troubleshooting.
Answer customer inquiries via phone, email, and in-person.
Direct customers to online resources.
Update customer records in the system, including notes about interactions.
Pitch ideas for improving customer care.
Create and maintain reports about customer interactions.
