I am a seasoned Customer Service and support Expert with over a decade banking experience. As the first line of support for both clients and customers I have over the years turn a lot of irate customers to loyal customers owing to my expertise and empathetic way and approach in dealing with customers complaint and enquiry. However my vast experience are but not limited to.
- I partner with customers to effectively resolve issues and complaint via phone(primary channel), email
and chat.
- Interpersonal and customer service skills.
- Analytical and problem solving skill.
- Ability to answer and attend to high volume of emails and calls daily.
- Attentiveness and patience and also ability to find positive way out situations to meet customer needs and expectations.
- Show composure, resilience, and flexibility as customers needs evolve and case volume changes.
- Great communication skills and experience working on a team.
- Ability to work greatly and under pressure.
- Ability to convert irate customer to prospective loyal customer.
- Escalating queries and concerns to ensure proper resolutions at all times.
- Troubleshooting common issues with service or product
- Good working knowledge of CRM, Dynamics 365 and ERP systems.
