I've built a reputation for delivering exceptional service and resolving issues promptly. Over the past five years, I've honed my communication and problem-solving skills, creating positive interactions that foster customer loyalty. Being a team leader in a Business Process Outsourcing (BPO) environment is a dynamic and demanding role that involves managing, motivating, and coaching a team of agents to achieve specific performance targets and deliver excellent service to clients. The role is a critical link between frontline agents and upper management, requiring a blend of strong leadership, operational expertise, and people management skills.
