Conducting IT skills gap analyses among employees
▪ Performing role-specific training on tools and programs each team uses daily
▪ Design technical manuals using simple language
▪ Conduct role-specific training on tools and programs each team uses daily
▪ Research and recommend learning systems (like Mojo and Xencalls)
▪ Apply educational methods to engage trainees (e.g. gamification-based platforms)
▪ Train new employees on the proper use of hardware and software
▪ Perform regular organization-wide training on system security
▪ Evaluate the effectiveness of each educational session
▪ Maintain updated records of training curriculum and materials
▪ Review company policies on computer use and cybersecurity
▪ Conducts computer training needs assessment by collecting information pertaining to work
