I am a proactive customer service representative with expertise in delivering support services and resolving customer complaints. I am trained in support software and deescalation techniques. I have demonstrated competencies in operating multi-line phone systems, taking orders, and updating documentation.
I am an empathic support specialist with a commitment to excellence, a tenacious problem solver, and an expert in needs assessment and solution implementation, passionate about deploying skills and talent in a challenging and dynamic environment. I am always willing to learn and grow quickly to become an asset in any environment I find myself.
While working for my past employers I was able to resolve customers' complaints using ticketing tools such as Zendesk, Hubspot, Freedomsoft and Prospect Rocket, and Zoho mail.
I follow up and follow through. And I go the extra mile to give customers a Wow experience.I am confident at troubleshooting, investigating, and researching when I have limited information to resolve customer complaints. Because when my clients win, I win.
While working as a multitasking virtual assistant to one of my clients, I handled tasks that involved administrative support, lead generation, email outreach, market research, and appointment setting.
I use Snov.io to generate leads and then reached out to the leads using Mailchimp. I also handled the company's social media presence.
I believe I have the skills and experience needed for this role and I am confident in my ability to deliver on the demands of this role
