Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Software Troubleshooting & Problem Solving
Mobile app troubleshooting
Surveillance camera troubleshooting
Diagnosed and resolved technical hardware and software issues involving internet connectivity
Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
Handled trouble tickets with support interventions for urgent issues
Identified and escalated priority issues per client specifications