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-Result oriented IT Management professional with 20 years of experience in IT industry related to IT Program Management, IT Operations Support, Service Delivery, Manage technical support teams and Production Database Support. Expertise includes IT Project scope, Delivery schedule, resources, quality and implementation. -Handled multiple customers for datacenter implementations and IT operations. One point contact for escalations, customer requirements, new projects. -Nine plus years of experience onsite supporting various clients in the areas of Operating System, DB Support and Infrastructure. -Handled Onshore / Offshore delivery support with regard to Prod DB, IT Operations-Infra, Service Delivery for enterprise environments. (Clients: GE Consumer Finance, Bank Of America Merrill Lynch, JPM Chase, Comcast, ING Direct, CapitalOne Bank, HealthNet insurance, HDFC Bank). -Well versed with support standards- ITIL, Six Sigma and Governance of support.
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