Customer Follow-up
Understand customer needs
Process new customer requests
Review and answer online chats
Review and answer voicemails and phone calls
Review and answer company WhatsApp messages
Review and answer customer Emails
Customer Management
Create working relationships with customers
Provider exceptional customer service
Delight customers with professionalism, relationship, and results
Coordinate active communication between patients and providers
Train the customer team on basic functions of our CRM.
Customer Pipeline Management
Prioritize customer requests based on needs
Contribute towards meeting monthly customer goals
Identify challenges and resolve issues related to coordination efforts
Communicate clearly and professionally both verbal and written
Represent the company and its products in an ethical and professional manner
