Dedicated and results-driven Customer Success professional with over a decade of experience in
the technology and SAAS industry. Passionate about exceeding client expectations, fostering
strong relationships, and driving customer success. Adept at collaborating cross-functionally to
ensure seamless customer experiences.
Experience
Globalization Partners
Apr 2023 – Present
Remote
Customer Success Manager
Achieved a remarkable 98% client retention rate within my Business of Business (BoB) in the
last quarter by proactively addressing client needs and concerns.
- Collaborated closely with Sales, Product, and Operations teams to ensure end-to-end customer
satisfaction and experience.
- Served as a strategic advisor to clients, offering insights on market expansion strategies,
compliance, and cultural nuances.
