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Julio Resendiz V.

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Intro
Tijuana, Mexico
Customer Success Manager at Globalization Partners
Joined May 29, 2020

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About
Dedicated and results-driven Customer Success professional with over a decade of experience in the technology and SAAS industry. Passionate about exceeding client expectations, fostering strong relationships, and driving customer success. Adept at collaborating cross-functionally to ensure seamless customer experiences.
Experience
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Globalization Partners
Apr 2023 – Present
Remote
Customer Success Manager
Achieved a remarkable 98% client retention rate within my Business of Business (BoB) in the last quarter by proactively addressing client needs and concerns. - Collaborated closely with Sales, Product, and Operations teams to ensure end-to-end customer satisfaction and experience. - Served as a strategic advisor to clients, offering insights on market expansion strategies, compliance, and cultural nuances.