Bryan Michael L. Danta, Marketing & Client Services Senior Manager

About

I am a marketing and client services professional with over 16 years of immersion in B2B. My experience cuts across Marketing Communications, Customer Experience, Key Account Management, Business Operations, as well as People Engagement and Management. My background has also enabled me to specialize in business and human capital synergy - engaging talent to deliver remarkable customer experiences. My passion and strengths revolve around enabling people and organizations to achieve their greatest potential. I am also currently teaching professionals under the continuing education program of De La Salle-College of Saint Benilde. I have a Hubspot Academy Certifications for Sales Software, Content Marketing, Social Media Marketing Inbound Marketing and Inbound Methodology, as well as Google Digital Garage's - Fundamentals of Digital Marketing I completed my Post Baccalaureate Diploma for Marketing Management in De La Salle-College of Saint Benilde School for Professional and Continuing Education in 2015 with Excellence Award and 4.0 GPA. I obtained my Bachelor's Degree in Communication Arts at the University of Santo Tomas.

Experience

Quaerito Qualitas Inc. (a Q2 HR company)

Sep 2019 – Mar 2021

Makati City, Philippines

Client Services Management, Senior Division Manager

In charge of leading the Client Services Management unit of Quaerito Qualitas Inc.’s flagship business unit – People4People, operating nationwide with 20+ Key Clients across different industries. main accountabilities: • Leadership & Management of the business’ Client Services Management function • Account & Contract Management • Escalations & Feedback Management • Cross-Servicing • Service Costing & Billing Alignment • Technical training of the Business Development Team key achievements: • Developed and implemented the blueprint for Key Account Management and client services for the business. This includes creation of the function’s key accountabilities, metrics, process and strategy. • Handles the company’s largest clients’ account management, customer growth and engagement; Leads a team of Client Services Managers handling various account levels • Represents the business unit in business development and client acquisition activities • Key member of the organization’s business opportunities committee • Helped stabilize the company’s largest business unit during economic downturn caused by the pandemic through close coordination with customers for profit opportunities

iAcademy

May 2019 – Aug 2019

Makati City, Philippines

Corporate Communications Senior Manager

Led and Managed Corporate Communication functions including Strategic Planning, Content Creation, Advertising, Partnerships and Social Media Management. key achievements: • Developed 2020-2021school year strategies, tactics and goals to meet overall business growth target. • Worked in collaboration with the student admissions team to develop new designs for marketing collaterals including thematic merchandise, student recruitment videos, and augmented reality enabled brochures.

Q2 HR Solutions

Jan 2017 – May 2019

Makati City, Philippines

Customer Experience Senior Manager

Assumed overall responsibility in directing and leading all facets of Marketing, Sales and Customer Service, whilst representing the interest and needs of B2B customers as a member of the executive committee. key achievements: • Developed goals and strategies to centralize the company’s Sales, Marketing & Customer Experience functions. • Initiated and transitioned users to utilize the company’s first tech-enabled Customer Relationship Management System – Hubspot. • Directed the Marketing to introduce new lead generation channels anchored on content development and events management. • Initiated the company’s first consistent customer feedback process using Customer Satisfaction (CSAT) and Net Promoter Score (NPS). • Conducted learning and development series, called “Project CX” for leadership teams to kick-start a customer-focused culture in the organization. • Co-designed the company’s revitalized business direction together with the executive committee through the Entrepreneurial Operating System (EOS) Model. • Presented the company’s Systems Thinking Execution & Journey to an audience that included New York Times Best Selling Author, and the Father of Systems Thinking himself, Peter Senge.

Q2 HR Solutions

Apr 2012 – Jan 2017

Makati City, Philippines

Marketing Manager

Responsible for leading the company and its business units’ business strategy through branding and communications initiatives inspired by insights from customers and the industry in general. key achievements: • Transitioned the marketing department from a graphic design intensive function to a full-service marketing department handling research, strategy, design and marketing communication. • Represented the company in various multi-service sales pitches for multinational clients. • Launched and developed the company’s annual HR Innovation Conference, as well as other communication programs such as Qualithoughts Blog, Qualitalk Learning Series and Market Shorts Newsletter. • Worked together with HR to enhance the company’s employer brand and recognition program, which led to the achieving Investors in People Gold in 2014, and Investors in People Platinum in 2017. • Wrote and prepared materials for various keynote speeches delivered by the CEO and EVP, including talks on Recruitment Marketing and Employee Engagement.

Q2 HR Solutions

Jan 2011 – Apr 2012

Makati City, Philippines

Recruitment Operations Division Manager

Managed business operations for the company’s unit (3i) handling BPO and shared services recruitment services key achievements: • Led the business unit in reaching its highest ever 6-month net revenue performance. • Handled recruitment and sourcing for pioneering global service teams – Nestle Business Services, ANZ. • Mentored a team of eight entry-level recruiters, which contributed in achieving the company-wide recognition of Employer of the Year by the People Management Association of the Philippines (PMAP).

YWA Human Resource

Jun 2001 – Dec 2010

Manila, Philippines

Manpower Division Manager

Responsible for the supervision and monitoring of all company recruitment marketing activities including regional projects with government and private overseas global EPC firms. key achievements: • Institutionalized the company’s first dedicated manpower sourcing team. • Handled regional recruitment projects for global firms such as Samsung Engineering, Daewoo Engineering, and Flint Canada, • Responsible for the company’s first ever training and deployment of 36 Filipinos in Canada • Managed satellite branches in Batangas, Iloilo, Cebu & Davao, as well as consultants in Bataan and Laguna. • Represented the company in media interviews conducted by ABS-CBN and Radio Veritas.

Creative Source Inc.

Jul 2006 – May 2007

Makati City, Philippines

Account Manager

Handled business development, project and overall account management of client’s consumer and corporate events key achievements: • Handled event management for Sanyo Seiki Steel and Brahma Kumaris Philippines • Supervised market research and data gathering in Cavite, Iloilo, Cebu and Davao for Scholastic Philippines • Conducted planning, research and promotions for company-initiated projects such as In-Store TV, Health TV, and Interactive Learning Bus.

Best Cellular Distributors

Jun 2005 – Apr 2006

Los Angeles, California, USA

Marketing & Customer Relations Manager

Handled account management of distributions partners in the state as well as customer wireless network activations and store promotions. key achievements: • Developed store promotional materials for AT&T, Verizon, Sprint and Nextel • Handled background screening and credit evaluation for all wholesale clients • Managed release and computation of commissions for regional distribution partners as well as outstanding balance collections.

Event Visions

Jun 2004 – Oct 2004

Makati City, Philippines

Project Specialist

Handled event management and logistics for corporate clients. key achievements: • Handled communications, logistics and on the event management for projects with HP Philippines and Century Tuna. • Launched the first-ever HP World event in the country showcasing a simultaneous run of product exhibit, trade show, seminar and photography competition in one venue. • Handled Century Tuna Culinary Meet competition and product expo.

Education

De la Salle College of Saint Benilde - School for Professional and Continuing Education

Jun 2013 – May 2015

Post Baccalaureate Program in Marketing Management, Marketing Management

University of Santo Tomas

Jun 2000 – May 2004

Bachelor of Arts in Communication Arts, Communications

Bryan Michael L. Danta

Marketing & Client Services Senior Manager

Skills

Languages