Evi Doherty, Customer Service

About

I'm a Customer Support Professional with over 5 years in customer service. I provide exceptional customer support to different clients and ensure customer satisfaction. I've honed my skills in managing customer complaints and handling high volume of calls, emails and live chats and promptly respond to customer inquiries. My excellent communication and problem- solving skills have engendered customer retention and loyalty. I'm proficient in Microsoft office suite and CRM software. Professionalism, empathy, patience, active listening, interpersonal skills with clients and colleagues, as well as my experience in working remotely are some of the skill sets I use to achieve customer satisfaction and enhance overall customer experience.

Experience

CupArise CIO

Mar 2023 – Present

United Kingdom

Customer Experience Officer

Developed and implemented customer service policies and procedures and ensured high customer satisfaction. Responded to over 30 customer inquiries daily through emails, phone calls and live chats, resolved complaints and provided products and services information to customers in a professional manner. Maintained accurate record of customer interactions and engagements, resulting in increased efficiency and a positive customer experience. Provided guide to customers on company products and usage.

Tobore Event Synthesis

Feb 2021 – May 2023

Nigeria

Customer Service Representative (Sales)

Contributed to a 34% revenue growth by meeting sales target, building strong client relationship and delivering exceptional sales or service experiences with our company. Monitored and improved company’s social media platforms thereby driving a positive brand image. Processed customers’ order. Collaborated with sales, production and logistics teams to handle and resolve complaints resulting in enhanced customer satisfaction and prompt order delivery. Handled over 50 customer inquiries daily.

Education

Ingenium Concepts Limited, USA

Jul 2023 – Jul 2023

Diploma, Customer Service Professional Training

Delta State University, Abraka

Jan 2012 – Aug 2015

Bachelor of Science, Political Science

Evi Doherty

Customer Service

Skills

Languages