Experienced ETL and IT professional proficient in Microsoft SQL Server. Expert
in resolving 10,000+ tickets and completing 200+ conversions, specializing in
complex integrations and customer satisfaction.
Experience
Data Age Business Systems
Jan 2019 – Jan 2024
Clearwater, FL
Data Conversion Specialist
Collected, Transformed, Cleaned, and Deployed Competitor Software Database
Information for Integration with New Database Format for Use on Proprietary Software
(200+ Conversions Completed)
Integrated Hardware, Software, and Custom Ticket Solutions for Business Customers
Deployed custom Visual FoxPro, SQL, Excel, Azure, SSIS, and Microsoft Visual Studio Solutions
Trained Conversion Customers on the use of New Proprietary Software on AWS Platform
Diagnosed and resolved database issues and reduced ticket escalations by 40% per quarter
Ensured smooth operation of new conversions for a seamless user experience
Data Age Business Systems
Mar 2017 – Jan 2019
Clearwater, FL
Technical Support I, II, III
Resolved and Documented Remote Phone Support Tickets/Escalations focused on
installing and troubleshooting PC Hardware and Proprietary Global Financial and
Business Software (10,000+ tickets completed)
Completed tickets for General Networking (LAN/WAN)
Navigated Firewalls, Switches, and Routers to install peripherals and ensure connectivity
Handled 10%-20% of Total Daily Ticket Volume
Managed Cloud Backup Software and Performed Disaster Recovery procedures
Analyzed, created, and tested SQL and Visual FoxPro database script solutions
Coordinated Database Maintenance for customers
