Abarra Wayne Beatriz

About

People-oriented and dependable professional with over four years of experience in client management, virtual assistance, data entry, and e-learning support. Demonstrated success in leading customer service teams, enhancing client satisfaction, and ensuring operational efficiency in remote environments. Skilled in CRM platforms, digital communication, and process improvement. Licensed Professional Teacher with a strong education, leadership, and customer engagement background.

Experience

Achieve Test Prep

Oct 2022 – Present

Virtual Assistant and Data Entry (Part-Time) and E-Learning Curriculum Specialist (Part-Time)

Managed the manager’s calendar by scheduling appointments and meetings to optimize time management. Screened and prioritized emails, messages, and calls to support efficient communication. Prepared accurate reports, presentations, and meeting notes. Arranged digital and physical filing systems for easy document access. Planned travel, accommodations, and event logistics. Entered, authenticated, and revised data in company databases and spreadsheets, ensuring accuracy and consistency. Upheld organized records and performed regular data backups. Retrieved data and generated reports as requested, while upholding company policies on data security and confidentiality. Collaborated with instructors and cross-functional team members to develop and improve course materials. Designed engaging slide presentations and a comprehensive syllabus for each course module. Created practice exams, Moodle quizzes, and thorough assessments to evaluate student learning outcomes. Updated and maintained course content on Moodle to ensure accuracy, accessibility, and alignment with current curriculum standards.

Achieve Test Prep

Feb 2024 – Oct 2025

Customer Success Senior Dedicated Advisor

Developed a thorough understanding of each client’s goals, study plans, and financial status to provide proactive, personalized support. Addressed course, enrollment, and account-related concerns to ensure a positive learning experience. Coordinated client records, directed case updates, and performed timely follow-ups. Scheduled and facilitated regular client meetings to track progress and overcome challenges. Led onboarding by gathering study goals, recommending courses, and guiding clients through Achieve’s digital platforms. Handled sensitive financial and personal data with accuracy and confidentiality. Collaborated with the retention team to assist clients with financial aid, tracking outcomes, and ensuring case resolution. Stayed current on Achieve’s educational programs through ongoing training, consistently maintaining a 90%+ quiz average. Shared best practices to improve team performance, reported system issues, suggested improvements, and informed clients of new platform features.

Achieve Test Prep

Dec 2021 – Feb 2024

Marlton New Jersey

Chat Customer Succes Team Leader

Led, mentored, and supervised a Customer Success Chat Representatives team, driving high-quality service through motivation, guidance, and performance monitoring. Provided direction on customer engagement best practices and fostered a collaborative, customer-focused culture. Supported training, onboarding, and shadowing of new hires to ensure smooth integration. Established and tracked KPIs to evaluate and improve team performance. Reviewed chat interactions, addressed inquiries, and provided feedback to enhance service quality. Verified attendance via Skype logs and sustained performance reports. Monitored customer feedback to identify issues and implement corrective actions. Assisted in processing customer orders and resolving inquiries through live chat, email, and SMS to ensure satisfaction and retention.

Education

City College of Calamba

Jun 2012 – May 2016

Bachelor of Secondary Education , Major in Mathematics

Abarra Wayne Beatriz

Skills