Abby-Gail White

Tech Support/Customer Service | Media Designer

Message

Intro

Jamaica

Senior Graphic / Motion Designer, Video Editor, Marketing Personnel at TUGGY Studios

Studied Computer Netwroking & Security at University of Technology Jamaica

Studied Science and Technology at St.Catherine High School

Information Technology & Services

Joined February 25, 2023

Skills

Languages

English

Fluent

About

Armed with a combination of 2 years experience in a Tech Support and an Account Associate role, I'm a candidate competent to serve satisfaction to the backbone of any company, it's customers! Let's get started. Owning my own small business has made me realize this as well. TUGGY Studios has found it's place in the media and entertainment sector. I supply my clients with high-quality visuals, whether it's graphics, motion video or video editing. Partnered with other businesses in film, music and printing, I've been able to carry out services as per my business mantra, 'Transforming Visual Stories into Designs.'

Experience

TUGGY Studios

Jun 2019 – Present

Senior Graphic / Motion Designer, Video Editor, Marketing Personnel

Create eye catching visual designs to please clients. Edit videos, specialty in music videos. Meet a monthly target for commission. Post and Engage on various social media platforms to grow a larger audience. Run Ads.

VXI Jamaica

Feb 2022 – Feb 2023

Portmore

Account Associate

Answer Inbound calls from customers about inquires, resolving billing issues, troubleshoot customer cell phone network issues. Meet monthly KPIs Technical Support for Devices Soft sales.

Call Center Pros

Aug 2020 – Jun 2021

Kingston, Jamaica

IT Personnel / Tech Support

Solve back end issues and tickets. Send hourly, daily, and monthly report by a deadline. Perform Hardware Troubleshooting Perform Software Troubleshooting Create new users for account Place users in call queue groups Train Junior Staff

Education

University of Technology Jamaica

Aug 2019 – Mar 2020

University Credits, Computer Netwroking & Security

St.Catherine High School

Sep 2013 – Jun 2018

Diploma, Science and Technology