Customer-focused professional with more than 1 year in delivering service and support. Proven track record in teaching English and online Sales manager which contributes effectively in ensuring high levels of resolving customer queries and issues. Skilled in multi-channel communication including phone, email, and live chat. Proficient in CRM software for tracking customer interaction and managing cases. Experienced in handling escalated situations with empathy and professionalism, and adept at turning negative experiences into positive outcomes.
