I'm a call center agent with experience in customer service and medical customer support. A fast-learner and always willing to learn new things.
Experience
iPloy OPC
May 2022 – Jul 2024
Cebu City
Reauthorization Specialist
A Reauthorization Specialist ensures that medical treatments, procedures, or medications receive approval from insurance providers before services are rendered. The role involves coordinating with doctors, healthcare providers, and insurance companies to secure prior authorizations, manage documentation, and track approvals. They handle high volumes of calls, emails, and faxes to prevent delays in patient care. Strong attention to detail, communication skills, and knowledge of healthcare policies are essential for success in this role.
Amazon Customer Care
Sep 2021 – Dec 2021
Cebu City
Technical Support Representative
A Technical Support Representative assists customers by troubleshooting and resolving technical issues related to products or services. They provide step-by-step guidance, answer inquiries, and escalate complex problems when necessary. The role requires strong problem-solving skills, adaptability, and the ability to explain technical concepts in a clear and simple manner. Additionally, they handle multiple customer interactions through calls, chats, or emails while ensuring a positive customer experience.
