Abdelrahman Moharem

Virtual Assistant

Message

Intro

Alexandria, Egypt

Customer Service Representative at Vodafone UK ltd

Studied Law at Alexandria University

Outsourcing/Offshoring

upwork.com/freelancers/abdelrahmanhamouda

Joined June 9, 2025

Skills

Languages

Arabic

Native or Bilingual

English

Native or Bilingual

Italian

Advanced

About

Welcome! I'm Abdelrahman, your go-to Virtual Assistant with a passion for delivering seamless customer experiences and streamlining recruitment processes. With a solid background in customer service and a knack for talent acquisition, I'm here to optimize your business operations and help you thrive. 🎯 What I Can Do for You: ✅ Customer Service Excellence: I bring 5+ years of hands-on experience in providing top-notch customer support across various industries. From promptly addressing inquiries to resolving issues with finesse, I ensure every interaction leaves a positive impact. ✅ Recruitment Expertise: My skills extend to the world of talent acquisition. Whether you need to identify, screen, and onboard the best candidates or streamline your recruitment process, count on me to deliver exceptional results. ✅ Administrative Efficiency: I am your organizational guru. From managing calendars and appointments to handling emails and data entry, I thrive on keeping your administrative tasks on track and your operations running smoothly. ✅ Communication Pro: Expect clear, concise, and professional communication in every interaction. Whether it's drafting emails, creating reports, or coordinating team efforts, my written and verbal skills are top-notch. 🔥 Why Choose Me: 🌟 Proven Track Record: With a portfolio of successful projects and a string of satisfied clients, I've demonstrated my ability to exceed expectations consistently. 🌟 Tailored Solutions: I understand that every business is unique. I listen closely to your needs and tailor my approach to fit your goals and challenges perfectly. 🌟 Efficiency with Excellence: I believe in getting things done and getting them done right. My attention to detail and commitment to quality ensure efficient results without compromising on excellence. 🌟 Collaborative Spirit: Your success is my success. I thrive in collaborative environments, and I'm dedicated to contributing my skills and insights to help you achieve your business objectives. Let's connect and discuss how I can elevate your customer service, recruitment efforts, and overall business efficiency. Feel free to reach out, and let's embark on this exciting journey together!

Experience

Vodafone UK ltd

Jan 2019 – Present

Egypt

Customer Service Representative

Job Description Main Responsibilities and Duties: Creating and promoting an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. Communicating positively with all involved parties to facilitate customers' reception of the expected distinguished service. Helping Customers pay bills. Solving customers' technical issues.

HYPR Services

Sep 2022 – May 2023

Remotely

Acquisitions Manager

Calling prospects to see if there is interest in selling their home. It means just having a conversation, gathering input, and building rapport, and then passing off the lead to the company. Working with multiple US-based clients, finding off-market deals, and closing already ongoing ones. as well as organizing schedules and appointments in association with the acquisitions department.

AT&T

Aug 2021 – Sep 2022

Egypt

Technical Support Representative

echnical Support Representative at AT&T will provide technical assistance and answers to users' questions. Duties/Responsibilities: Identifying, investigating, and resolving users' problems with computer software and hardware. Guiding users through diagnostic and troubleshooting processes Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong analytical and problem-solving skills.

Education

Alexandria University

Sep 2018 – Jun 2021

Bachelor's Degree, Law