Abdul Raoof

I am highly skilled and experienced Customer Support Representative. who is responsible for providing exceptional customer service to client

Message

Intro

Islamabad, Pakistan

Transcriber, translator at Go transcript

Studied Geography, political science, history at University of Azad Jammau kashmir Pakistan

Joined April 2, 2022

Skills

Languages

English

Fluent

Urdu

Fluent

Arabic

Fluent

About

I am highly skilled and experienced Customer Support Representative. who is responsible for providing exceptional customer service to clients and ensured their satisfaction with products and services. As a Customer Support Representative, i will be responsible for, Handling inbound calls, emails, and chats from customers, providing them with prompt and accurate responses to their queries and concerns. Resolving customer issues and complaints in a professional and courteous manner, escalating issues to the appropriate departments as needed. Providing customers with product and service information, as well as troubleshooting technical issues related to products and services. Maintaining accurate records of customer interactions and transactions in company's database. Collaborating with other team members to ensure that customer inquiries are handled promptly and efficiently. Adhering to company policies and procedures, as well as maintaining a high level of professionalism at all times. I have 3 years of experience in the BPO industry, with a proven track record of providing exceptional customer service. Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members. Strong problem-solving skills, ability to multitask and work well under pressure. Availability to work Eastern Time and start immediately. I am always ready to join a dynamic team of professionals who are passionate about providing exceptional customer service.

Experience

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Feb 2021 – Present

Remote

Transcriber, translator

Education

University of Azad Jammau kashmir Pakistan

Jun 2006 – Dec 2010

Geography, political science, history