Over 3 years of field employment in customer experience. I possess strong multi-tasking skills, with an ability to coordinate several projects simultaneously. Excellent public-facing point for clients, customers, vendors and equipment and service providers. Tech savvy, efficiency, and focused.
Experience
Aramex
Oct 2020 – Mar 2021
Jordan
Contact Center Executive
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
V yard
May 2018 – Dec 2020
Jordan
Customer Service
Had to deal with a lot of problems that customers had to complain about, also made sure
to keep a good image and a reputation of my work place which was at the time
"Vyard Entertainment Center".
Mighty Burger
Jun 2019 – Mar 2020
Jordan
Management
1- Treasury and keeping track of expenses, earnings and losses.
2- Replenishment and ordering cycles.
3- Recruitment evaluation.
4- Quality assurance for all services.
Team Escape
May 2018 – Dec 2019
Jordan
Game Master
1-Guiding the employees on they concept of the game .
2- Explanting the rule that the must do.
3- training them for handling the rooms for our team escape rooms
