Abenezer Aberra

Technical support specialist | IT support | Application support analyst | Customer service specialist | Linux | Server | SQL| Networking

Message

Intro

Warsaw, Poland

Studied Computer science at Vistula University

Information Technology & Services

Joined December 3, 2023

Skills

Languages

English

Advanced

Amharic

Native or Bilingual

About

I'm an IT support analyst with 2 years experience

Experience

Ethio telecom

Aug 2022 – Aug 2023

Addis Ababa

It support analyst

●Providing L1 IT support to employees of the company, ●Working with Active directory for user accounts and password management, ●Providing support through calls and chat, ●Working with ticketing system (Jira, SNOW) to track and resolve customer queries, ●Troubleshoot various Hardware, Software and Networking issues. ●Working closely with third party companies to resolve issues.

Education

Vistula University

Oct 2023 – Present

Bachelor's degree, Computer science