Professional with over 6.5 years of expertise in Multi-channel retail across Global markets with an in-depth understanding of the E-Commerce, Retail and Supply Chain Operations.
Highly skilled in streamlining operations and improving throughput through continuous process improvement and collaboration.
✔️A competent professional with experience in Supply Chain Operations, Stakeholder Engagement, Fulfillment Operations, Project Management,Business Process Improvement,Reporting & Analysis.
✔️Creating, refining, and implementing supply chain strategies that support the overarching business strategy to drive and achieve business margins.
✔️Expertise in Supply Chain & interacting with clients from diverse cultures and efficient at consistently achieving service targets keeping customer delight as the primary objective.
✔️Strong communication & Interpersonal skills
with proven abilities in Retail operations, Inventory Management, Building Supply Chain Strategy, Product Operations, Forecasting and Reporting Analytics
Key Skills
Supply Chain Management
Business Process Improvement
Business Operations
Project Management
Fulfillment Operations
Stakeholder Engagement
Reverse Logistics
Process Optimization
Supply Chain Knowledge
Operations Management Skills
People Management & Team Work Skills
Customer Focus & Sensitivity
When I’m not on the job, I enjoy watching football, sneaking out at nights, working my way through every recipe in the family cookbook, and indulging my love for seeing new places.
Experience
Reliance Retail
Apr 2022 – Present
Bangalore
Returns Manager - South
Ensure smooth day-to-day business operations for Returns business function of respective zones.
Task 1 : Drive daily regional calls and present returns performance for the zone
Task 2 : Guide Regional Business Heads on Returns related issues and provide clear actionable goals to respective teams
Task 3 : Manage returns related exceptions:
a. Missing items SLP investigation follow-up for respective zone
b. Exceptional return requests (beyond return window)
Task 4 : Co-ordinate with city business lead (CBLs) and Zonal Managers to resolve any pending returns related issue
Task 5 : Analyze returns reasons and identify root cause of increase in returns for respective city
Task 6 : In case of any abnormalities for any city, co-ordinate with respective team (FC/ Transport/ Geography/ Category) to identify root cause and fix the same
Task 7 : Follow up with CBL, City Transport Lead (CTL), FC Manager to ensure identified actions are implemented.
Proactive monitoring of Returns related Zonal KPIs
Task 1 : On daily basis, track Returns KPIs for all cities in respective zones. Below mentioned list is indicative and as part of the role you may be required to monitor additional KPIs
a. Overall Refund to Sales %
b. Full DSR Refund to Sales %
c. Partial DSR Refund to Sales %
d. Article wise return analysis
e. Return reason wise analysis
Task 2 : On proactive basis analyze Returns data and ensure that the Returns are below set targets for the respective zone
Task 3 : Co-ordinate with city business lead (CBLs), City Transport Leads, FC managers, Regional buyers in case returns are beyond set target for respective city
Task 4 : Prepare zonal analysis and report for respective zone
Task 5 : Participate in all returns related discussions and present accurate data for respective zone
Task 6 : Identify areas of improvements for Returns processes for respective zone and communicate clear action items to all stakeholders.
