• 8+ years experience as Scrum Master and Project Manager, focused on leading technology integration and product delivery projects using Waterfall and Agile methodologies (Scrum, Kanban, SAFe).
• Subject-master expert and practitioner of Agile techniques and principles; experience with establishing metrics for tracking team velocity and performance.
• Strong consultative and product-focused mindset.
• Ability to appropriately apply project management techniques according to industry standards.
• Deep understanding of software development life cycle (SDLC)
• Excellent communication, coaching, mentoring and servant-leadership skills; proven success mentoring and coaching junior scrum masters and project teams, and leading co-located and remote cross-functional scrum teams towards customer-focused product/project delivery.
• Experience working in projectized, functional and matrix organizations, including consulting, start-ups, fintech, retail, telecommunications.
• Hands-on experience with Atlassian Suite (Jira, Confluence, Servicedesk, JQL), MS Office, MS Project, G-Suite, Notion, Asana, Rally.
• Supporting cross-functional teams (designers, developers, solution architects, QA) and clients to deliver solutions using Agile (Scrum, Kanban, SAFe).
• Removing impediments, resolving conflicts and creating an enabling environment for the teams.
• Scheduling and facilitating all scrum ceremonies (daily standup, sprint planning, backlog refinement, retrospective, sprint review) and other team and client meetings.
• Coaching clients and teams on Agile frameworks, estimation techniques and best practices
• Collaborating with product owners and clients to analyse and prioritize requirements, and break down into epics and user stories for product backlog; roadmap planning
• Tracking team velocity and task progress via Jira; ensuring deliverables meet quality standards
• Tracking metrics, performance and communicating progress to stakeholders via reports and updates: sprint report, burn down/burn up chart, cycle time, lead time.
• Managing project scope, timeline, resources, budget.
• Identifying, monitoring and managing risks (with RAID log) and action items.
Tucows
Nov 2020 – Sep 2021
US/Canada
Snr. Scrum Master
Coordinated multiple scrum teams made up of engineers, QA, designers and Product Managers to
- build e-commerce web portal and mobile app, and launch new service offerings for Tucows external client;
- build scalable back-end platform to migrate 5m customers of Tucows external clients
• Engaged clients and stakeholders to gather/analyze/prioritize requirements, manage scope and change in priorities/requirements, determine realistic timelines, manage budget, set/manage expectations, report progress, identify risks and effective mitigation strategies
• Managed ongoing maintenance and support for custom web and mobile application.
• Assessed teams’ Agile maturity and worked with other Scrum Masters/Program Manager/PMO to put in place and standardize processes and tools, determine Agile methodology for projects, organize/form cross-functional teams to successfully deliver projects to client satisfaction.
• Facilitated scrum ceremonies, stakeholder meetings and other team meetings.
• Collaborated with Product Managers to develop product roadmap and release plans, translate requirements to value-driven user and technical stories in Jira, groom backlog to ensure it is ready for iteration planning meetings.
• Tracked teams’ progress by monitoring Jira task board, burndown/burnup charts, sprint report; ensuring completed tasks meet the definition of done; prepared relevant reports that gave stakeholders visibility into work and progress.
• Collaborated with Engineering Managers to manage and hire engineering resources, recommend skill sets required for projects.
• Worked with teams to plan and deliver demos to clients and stakeholders, document feedback and prioritize for next iteration.
• Provided relevant trainings and coaching to teams and organization, for more effective Agile delivery.
Apply Digital
Nov 2020 – Apr 2021
Canada
Scrum Master
• Led and coached client organization in its Agile adoption; assessed agile maturity and provided relevant trainings, coaching and mentorship to accelerate transition to new delivery model.
• Led multiple scrum teams in parallel towards the delivery of customer-centric digital products, using Scrum, Kanban and SDLC.
• Facilitated the effective execution of Scrum ceremonies (daily scrum, backlog grooming, sprint planning, retrospective, review) and other Agile/team meetings.
• Coached teams, through servant-leadership, towards the adoption of scrum values and best practices (self-organization, collaboration, accountability, limiting work in progress, technical story-writing, managing workflow, iterative delivery, story estimation).
• Guided and assisted Product Owners towards effective story-writing, checking user stories for conformance to best practices and organisational standards, coached Product Owners towards best practices for managing and grooming product backlog.
• Maintained a close working relationship with product and engineering leads; collaborated with them for release planning in accordance with raodmap, coordinated project work, deliverables and scrum teams activities; communicated releases, project metrics and status reports that accurately represent status of the scrum teams and sprints.
• Facilitated quick resolution of impediments to sprint progress; coached and empowered the teams to remove impediments.
• Managed risk, issues, assumptions and dependencies.
• Reviewed current agile processes, identified opportunities for improvement, made recommendations to Stakeholders and teams and drove process improvement.
• Provided relevant project documentation and scrum artifacts to promote transparency.
• Managed rapidly changing requirements/scope and product features by effectively balancing customer expectations with team velocity/capacity.
Stacey & Lloyd Consulting
May 2019 – Nov 2020
Canada
Agile Project Manager & Scrum Master
• Led 3 remote scrum teams (consisting developers, designers, architects, testers) towards the delivery of digital products (web and mobile applications) to clients across North America, using Agile framework (Scrum, Kanban) and SDLC.
• Collaborated with teams to develop design mockups and wireframes.
• Defined scope; prepared project charters, work breakdown structure, schedules, timelines and other project plans.
• Worked with Product Owners to analyse requirements and specifications, expand on them and translate to effective user stories in Jira; collaborated with them for release planning and refining product backlog to ensure it is prioritized for execution.
• Conducted risk identification and assessments; planned and continuously evaluated mitigation strategies through effective risk management.
• Coached and motivated teams and Product Owners through training sessions; promoted iterative delivery, work in progress limits, best practices for Agile ceremonies and effective story estimation.
• Monitored project progress and task board; captured sprint metrics in Jira to track daily progress and improve sprint and team performance (burndown chart, burnup chart, velocity).
• Acted as servant leader and point-of-contact for clients, teams, stakeholders; shielded the teams from external distractions and removed impediments, blockers.
• Promoted transparency by preparing and updating status reports, project summary and closure reports (encompassing project health, issues, updated roadmap and Agile metrics) and presented to stakeholders. Created and updated dashboards.
• Facilitated all stakeholder and client meetings, scrum ceremonies and other team meetings including requirement gathering sessions, daily stand-ups, sprint planning, sprint demos, retrospectives, backlog refinement sessions.
• Collaborated with other project managers and scrum masters to promote Agile culture throughout the organisation.
• Mentored teams, junior project managers and scrum masters.
Enyo Retail & Supply Ltd
Jul 2016 – Jan 2019
Africa
Project Manager & Scrum Master
• As Project Manager, led technology team, vendors, architects and engineers towards the operational planning, execution and completion of multiple IT infrastructure projects at 50+ newly established gas stations nation-wide: network connectivity and cloud solutions, CCTV and IoT systems installations, computer set ups.
• Developed project charter, project plans, budget; defined scope; identified and effectively allocated resources.
• Collaborated with product owners to gather requirements.
• Created statement of work with major milestones and deliverables through requirement gathering sessions with stakeholders.
• Conducted vendor sourcing; prepared RFQs and RFPs, reviewed vendor proposals, managed contracts.
• Managed vendor interactions and carried out onsite visits to monitor product installations.
• Prepared project artefacts; tracked progress and reported status to stakeholders.
• Proactively monitored project execution and checked conformance of deliverables to specification.
• Coordinated communication with stakeholders, project teams and vendors.
• Addressed problems through risk management and contingency planning.
• As Scrum Master, supported 2 development teams towards the implementation and delivery of several customer and enterprise application development projects which remarkably increased conversion, revenue and performance:
- website revamp, front-end and search optimization, bug fixes
- web-based fleet management solution with wallet-based payment, loyalty program, RFID integration, analytics
- order and delivery web and mobile app with payment gateway integration, data encryption, optimized product search, real-time order tracking
- learning management web and mobile app with video conferencing integration, course management, assessment, tracking, reporting, certification
- web-based sales management solution with IoT integration
• Facilitated scrum ceremonies and other meetings.
• Coordinated user acceptance testing (UAT) and demo sessions.
Konga Online Shopping Ltd
Mar 2013 – Jun 2016
Africa
Project Coordinator
• Assisted project managers with preparing project charters, work breakdown structure, schedules and other project plans.
• Monitored projects through to completion within schedule, scope and budget.
• Worked with stakeholders and clients to define and prioritize requirements; prepared requirements document.
• Engaged project teams to determine project activities and set realistic timelines.
• Coordinated the activities of project teams and subcontractors; proactively monitored work and tracked progress.
• Prepared update and status reports, project summary and closure reports.
• Attended and coordinated project meetings; prepared meeting slides, agendas and minutes.
• Conducted risk identification and assessments.
• Created, tracked and updated project documents (project plan, change log, issues log) and dashboards.
• Participated in knowledge sharing and contributed to lessons learned related to project experiences.
• Served as point-of-contact for teams, project owners, clients and stakeholders.