I believe, I possess the knowledge and confidence to handle any high profile or upper intermediate level of Administrative, Human Resources, Operations and Customer-Care/Client Servicing portfolio in a high-pressure environment. I have accumulated about 26 years of overall experience in the Customer Service management, in the executive skills associated with hardcore Human Resources & Administration, Operations and Business Development (Sales).
These, I have achieved from having worked in the Travel Industry, Health Care Services, Corporate Client Service, Construction Industry & Event Management Industry in On-shore multinational companies and (Oil & Gas) Off-shore Projects with exposure to the international companies spanning from South-East Asia to African subcontinent including UK & US.
If given a chance, I assure that I would show my capabilities with utmost abilities and skills to my versatile job handling. I would also assure you that I would be an asset to the company by adding a value to my given position in the Company.
Experience
RVR Presents Event Management Services
Jul 2017 – Apr 2020
Mumbai
Global Business Head
Hired to lead newly formed sales division. Develop and execute territory plan to exceed Rs.1 Crore quota. Coach and mentor 8-12 sales representatives. Monitor key performance indicators (KPIs) to ensure pipeline is moving. Hire, train, and on-board new sales reps. Conduct weekly & monthly customer visits to gather market feedback & build rapport with the clients.
• Guided 100% of direct reports to exceed new sales quotas and achieve territory growth in 2017/2018.
• Surpassed total territory sales quota 135% and added Rs. 1 Crore & 25 lacs in total territory growth for 2019.
• Closed an average of 45% of all leads and achieved between 110% and 120% of projected monthly sales goals during tenure.
• Targeted and penetrated a competitive market. Sold number of corporate accounts and converted many customers from competitors’ services.
• Hired and developed top performing senior sales representative as well as effectively training and coaching junior sales team members.
• Turned around low-performers by introducing best practice of consultative selling to team.
• Managed through 04 reorganizations, filling open territories and building team while meeting quota.
• In my leadership capacity have been introducing new innovative ideas and categorize as per the Event/Market by leading the sales team for the particular Event.
Burton International
Jun 2015 – Jun 2017
Mumbai
Business Development Manager
Recruited to open new branch. Drove business development through networking. Managed marketing and Tapped to lead unique group of 05 sales professionals who had no leader prior. Created strategic and tactical plans to exceed annual revenue of Rs. 1 Crore in about 06 months. Company acquisition expanded role by adding supervisor positions in production and online sales areas for previously underserved market segments.
• Built a sustainable buyer network worth Rs. 3 Crore from domestic and International with my team’s combined needs-analysis, presentation, and closing skills.
• Coaches direct reports to achieve production goals. Actively manages under-performers via performance improvement plans to meet established performance levels.
• Manages team by coaching, performing all evaluations and overseeing performance management plans of Field Sales Managers.
• Proactively monitors and engages poor performers to develop weaker areas and, if necessary, moves people out when performance does not improve.
• Create demand at the end user level. Analyze end user area sales monthly and propose market share development plans to management on a quarterly basis.
• Assist departmental management in identifying possible improvements in systems and procedures
• Worked closely with CSO to replicate account-based sales to 10 other locations.
• Automated redundant sales operations to drive more work efficiency. Worked closely with Global Sales Manager on International projects which get exports to various part of the Middle East mainly.
