Abigail Razon

2 years experience as a Customer Relations Associate with Live Chat and Email Support roles. Simple Canva editor and Web scraper user.

Message

Intro

Philippines

Studied Hotel and Restaurant Management at University of Perpetual Help System DALTA

Joined March 19, 2022

Skills

Languages

English

Advanced

Tagalog

Native or Bilingual

Experience

BPI Securities Corporation

Aug 2018 – Mar 2021

Makati City

Client Relations Associate

- Achieve the firm’s customer service objectives by responding to client inquiries, concerns, and problems according to the firm’s policies and standards. - Providing necessary assistance to customers and colleagues alike. - client complaints, inquiries, and requests from Siebel. - Investigates and resolves clients' requests and complaints. - Live chat support for client's inquiries.

LBP Services

Jun 2017 – Jul 2018

Makati City

KYC Analyst

- Conducted KYC formality reports on questionable accounts and transactions. - Adjusted end-to-end KYC process needs to align with workforce capabilities. - Conducted thorough reviews for high-risk clients based on stratified risk level guidelines

BPI SECURITIES CORPORATION

Apr 2015 – Jan 2017

Makati City

ON-BOARDING ASSOCIATE

- Interviewed customers to obtain information needed for opening accounts. - Presented new and additional products and services to existing customers. - Answered customer questions and explained available services such as Lodgements and Upliftment. - Contacted customers as soon as issues arose to immediately find a resolution before the problem escalated.

JCO Donuts and Coffee

Aug 2014 – Feb 2015

Makati City

Front Liner

- Wrapped and packed perishable food in boxes based on quality and quantity - Checked food goods for quality to remove unwanted items and pack fresh goods - Completed more than 32 orders each day with efficient picking.

Acacia Hotel Manila

Dec 2013 – Jul 2014

Alabang

Laundry Attendant

- Collected soiled linens and clothing and pretreated stains. - Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions. - Maintained safety practices at all times to protect personnel and laundry loads. - Developed and maintained courteous and effective working relationships.

Education

University of Perpetual Help System DALTA

Oct 2009 – Apr 2013

College Degree, Hotel and Restaurant Management