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Abir Ben Said

Experienced Customer Service Expert with a strong background in technical support, hospitality, and shipping industries.

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Intro
Tunisia
Team Manager at Concentrix Global Services GmbH
Studied at Higher Institute Of Applied Studies In Humanities
Hospitality
Joined January 22, 2025

Skills

Languages

English
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Fluent
French
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Fluent
Arabic
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Native or Bilingual
About
As a seasoned professional with extensive experience in customer service, technical support, hospitality, and the shipping industry, I excel at delivering exceptional results while building strong client relationships. I am deeply passionate about customer success, knowledge management, and quality evaluation, ensuring seamless operations and outstanding service delivery.
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Experience
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Concentrix Global Services GmbH
Aug 2024 – Present
Team Manager
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Assistdigital
Apr 2023 – May 2024
Operation Team Leader
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EasyMovie (cenereo)
May 2022 – Aug 2023
Customer Success Manager
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Outsourcia
Oct 2022 – Apr 2023
Training and Quality Leader
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DXC.TECHNOLOGY
Apr 2021 – May 2022
Knowledge Manager
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DXC.TECHNOLOGY
Sep 2018 – Apr 2021
Customer Service representative
Education
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Higher Institute Of Applied Studies In Humanities
Bachelor Degree
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