Abraham Ernesto Castillo Barrera

Experienced customer service & care agent

Message

Intro

San Salvador, El Salvador

Customer service representative at The office gurus

Studied Public accountancy at Universidad Francisco Gavidia

Studied Accountancy diploma at Colegio Spencer

Joined March 23, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Advanced

About

I am very responsible, and super focused on my job. Experienced customer service and care representative, multi-tasking and fast learner, easygoing, team-player, dedicated and resolution-oriented. Always go to the extra mile, very professional and organized. Experience in the call center industry for over 9 years representing international companies such as Expedia and Sykes in the US and Asia. Knowledge in the travel agency industry and mentoring agents

Experience

The office gurus

Feb 2020 – Present

San salvador

Customer service representative

I work at a call center as customer service and care, and collections representative for US customers

SYKES Enterprises

Feb 2013 – Feb 2020

San salvador

Customer service and travel agent support

Used to deliver outstanding customer service to US and international customers over the phone anf email. Took supervisor calls, and handled complex systems such as Sabre and Amadeus. Mentor and red hat for Expedia US

Education

Universidad Francisco Gavidia

Jan 2008 – Nov 2011

Bachelor - unfinished career , Public accountancy

Colegio Spencer

Jan 2005 – Nov 2008

High school , Accountancy diploma