abudllah khan, Account Development Manager

About

I have vast experience in working with clients in b2b and b2c sector. I have worked in leading project of US such as KeepTruckin, RV Share, TrueBill and E-commerce platforms for Facebook, Instagram, Amazon, WooCommerce etc.Comprehensive and detail-oriented, specifically when it comes to how products and features are positioned, depicted visually, and described in writing.Handle a substantial number of customer inquiries in a timely manner and to customer satisfaction within Zendesk, HubSpot, Jira, Salesforce.Guide customers and help them troubleshoot issues through video call, email, ticketing, live chat and social media. Collect customer feedback and communicate this to the product team.. Experienced and knowledge in handling sophisticated CRMs and cultivating Customer relationship. Looking forward to hearing from you. Regards, Abdullah.

Experience

RV Share

Jan 2021 – Aug 2021

Remote/Pak

Sales and Customer support Representative

Recommended services and offered alternatives to book reservations and close sales calls.Got customers to enlist their RV to their application.Provided accurate data entry of customer information in scheduling systems. Assisted customers and other team members with customer service/complaint resolution.Supported other departments related to reservations including the rental station, chat and international tour operators. Meeting and exceeding all Metrics Goals as defined by the Reservation Sales Manager. Ensured the completeness and accuracy of all reservations. Provided vehicle familiarization and answer customer questions.

IBEX Global

Apr 2020 – Oct 2020

Remote/Pak

Customer Support Specialist

Worked in the US campaign of Western Union as a customer support executive, hands on knowledge on the product and was working on their main Core department. Catered to customers needs by ensuring safe and secure money transfers. Checking up on customers data to authenticate them and providing them with an accurate resolution. Certified from Western Union which is recognized worldwide.Handling an influx of 60 to 80 queries a day and maintaining the quality of service also keeping in check of the KPIs.Guided customers and helped them troubleshoot issues through ticketing, live chat and collected customers feedback and communicated it to the product team. Communicate clearly in writing to both technical and non-technical customers with high attention to detail. Advised customers on how to most effectively use the platform and anticipate their needs.Attended team and company meetings as scheduled .Contributing to internal support team resources, including writing canned responses, adding to internal knowledge base and making suggestions for improving processes.

KeepTruckin

Dec 2019 – Apr 2020

Remote/Pak

Sales Officer

KeepTruckin(A Unicorn) a Google backed venture,worked as a sales officer,was required to build a strong network with clients and pursuading them to upgrade their existing plans with the company. Selling software and hardware produced by the company by finding prospects/leads by calling/emails or through inbound leads generated by our team. Coordinating with the whole crew from managers to sales head.Consistently achieve monthly and quarterly quota expectations.Proactively consult with businesses to uncover their unique needs and help advise on the best solutions for their business.Demo KeepTruckin software to prospective fleet managers for small fleets, became a crucial component of the inbound sales process and work in partnership with inbound Sales Development Representatives to ensure an efficient and enjoyable customer experience. Adhered to daily KPIs, such as calls/emails per day and attending customer meetings on time.Hands on experience in sophisticated softwares such as sales force and Gong.

Fruit Experts

Jan 2018 – Jan 2019

Remote/Pak

Head of Customer Support

Getting our client on board with us and solving their queries. Dealt with international and local clients. Took care of all their disputes and achieving and maintaining the highest quality standards from our end.

Education

LGS

Jan 2018 – Jan 2020

Business Studies, Business

abudllah khan

Account Development Manager

Skills