Adam Richey, Customer Service Leader

About

A dedicated and highly accomplished Senior CRM Administrator with over 7 years of hands-on experience in optimizing complex Customer Relationship Management systems. My expertise spans comprehensive management of CiviCRM and Acoustic, including deep proficiency in system customization, automation, and user support. I excel at transforming raw data into actionable insights, driving significant improvements in fundraising efficiency, data accuracy, and robust data governance for global non-profit organizations. Known as a collaborative and analytical problem-solver, I thrive in remote, consensus-oriented environments and effectively communicate complex technical concepts to diverse stakeholders. My proven ability to streamline data flows, ensure GDPR compliance, and manage vendor relationships makes me an ideal fit for dynamic, mission-driven teams. Passionate about contributing to initiatives that empower free knowledge and open access.

Experience

Big Screen Big World Travel

Jan 2025 – Present

REMOTE, SC, USA

Business Owner and Travel Experience Specialist

- Founded and managed all aspects of a travel business, including strategic planning, financial management, and operations, demonstrating strong business acumen and entrepreneurial drive. - Oversaw all sales activities, consistently meeting or exceeding targets through effective sales techniques, active listening, and a commitment to exceptional customer service. - Cultivated and maintained strong relationships with clients, addressing inquiries, resolving disputes, and ensuring high levels of satisfaction, leading to repeat business and positive referrals. - Designed and delivered exceptional travel experiences, managing all logistics, coordinating bookings, and ensuring seamless travel arrangements to meet and exceed client expectations. - Earned two 5-star customer reviews from my first two customers as a business owner through EZLocal - Completed Travel Leaders Network certification training 2 months faster than others

Goodwill Industries

May 2024 – Dec 2024

Greenville, SC, USA

Production Supervisor

- Engaged in Strategic Planning and excelled at Multitasking, Training, and Logistics Management. - Coordinated H.R. functions, exhibiting strong Problem Solving and Critical Thinking skills. - Prepared financial reports and bank deposits and managed Inventory. - Processed Vendor Orders and implemented Loss Prevention steps, using strong Computer Literacy. - Trained 4 new employees on the donation processing floor, running a cash till, and stacking boxes.

Foundever

Jan 2020 – Apr 2024

Spartanburg, SC, USA

Member Services Representative

- Provided comprehensive Customer Service and Sales support for over 50 USAA members daily in the areas of loan originations and loan servicing. - Utilized strong Problem Solving, Critical Thinking, Computer Literacy, and Technical Support skills to resolve an average of 20 member technical support inquiries per day. - Promoted to a a mentor and trainer after one year, contributing to the successful on-boarding of a new hire class that was ranked as one of the best in 6 years.

Publix Super Markets, Inc.

Nov 2019 – Jan 2020

Duncan, SC, USA

Customer Service

- Rendered elite Customer Service, skillfully handling sales transactions and addressing customer inquiries with efficiency and a positive attitude.

Duncan Oil Company

Apr 2019 – Sep 2019

Rockford, OH, USA

Attendant and Cook

- Provided excellent Customer Service, efficiently handling sales transactions and assisting customers with their needs.

Family Dollar

Feb 2018 – Feb 2019

Lafayette, IN, USA

Assistant Store Manager

- Orchestrated retail operations, overseeing customer service, sales activities, and performance metrics. - Directed Human Resources functions, including comprehensive employee training and development. - Spearheaded strategic planning initiatives, optimizing logistics management for efficient operations. - Promoted to Assistant Store Manager within 4 months of hire, a testament to my proven leadership abilities and rapid mastery of store operations.

Alorica

Nov 2016 – Jan 2018

Lafayette, IN, USA

Reservations Agent

- Delivered exceptional Customer Service, adeptly handling inquiries and resolving issues with strong Problem Solving and Critical Thinking skills. - Engaged in Sales activities, consistently meeting and exceeding sales goals. - Won the Club LQ award for the top 10% of company sales, recognizing exceptional sales performance. - Consistently garnered 100% grades on member call reviews, reflecting a commitment to providing high-quality service and adherence to protocols.

Education

Western Governors University

Aug 2015 – Nov 2018

Bachelor of Science, Information Technology Management for Business

Ashford University

Jan 2012 – May 2014

Associate of Arts, Organizational Management

Adam Richey

Customer Service Leader

Skills

Languages