A Dedicated and empathetic Customer Support Representative with 4+ year of experience delivering exceptional customer service experiences via phone, email, and chat. Proven track record of resolving customer complaints, improving customer satisfaction, and contributing to team goals. Proficient in CRM software, helpdesk platforms, and technical troubleshooting.
Work Experience
*Customer Support Representative*
Remote
M&M automobile 2020-2021
- Responded to 50+ customer inquiries daily via phone, email, and chat, resolving 90% of issues on the first contact.
- Utilized CRM software to manage customer interactions, track issues, and analyze customer behavior.
- Collaborated with internal teams, including sales, marketing, and product development, to resolve complex customer issues and improve overall customer experience.
- Consistently met or exceeded monthly customer satisfaction targets, with an average rating of 95%.
*Customer Service Agent*
Smart store 2021-2023
- Handled 30+ customer calls daily, resolving 85% of issues on the first contact.
- Employed active listening skills to understand customer concerns, empathize with their frustrations, and provide personalized solutions.
- Worked closely with the quality assurance team to identify and address root causes of customer complaints.
Skills
- Customer Service and Support
- Communication and Interpersonal Skills
- CRM Software (e.g., Salesforce, Zendesk)
- Helpdesk Platforms (e.g., Freshdesk
- Time Management and Organization
- Adaptability and Flexibility
- Team Collaboration and Leadership
